Apiece Apart

Customer Care

Questions about your order or products featured online?
Email [email protected] or call (646) 455 0346 for customer service.

SHIPPING
All orders are shipped by FedEx on business days (Monday to Friday) excluding holidays. 
 
Signature upon delivery required, no exceptions.
 
Domestic orders require a verified U.S. billing address, we do not ship to freight forwarder addresses.  Apiece Apart reserves the right to cancel orders that do not meet these conditions.
 
Once your credit card is authorized, you will receive a confirmation email from us. Orders are processed in 2-3 business days. Once processed you will receive your order within 3-10 business days.
 
All orders received after 2pm EST will be processed the following day, this is inclusive of overnight orders.  Weekend delivery is not available.
 
Please be sure to double check your billing and shipping address when placing an order. Apiece Apart is unable to reroute packages.
 
We are unable to ship to PO Box and military addresses.
 
Apiece Apart is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
 
 
DOMESTIC
FREE - On all orders over $150
Ground - $9.00 (under $150)
2nd Day - $25.00
Overnight - $45.00
 
*2nd Day and Overnight orders must be placed before 2pm to guarantee same day shipping
 
CANADA
$20.00 USD*
 
INTERNATIONAL
$55.00 USD*
*Duties & taxes are set by the customs authorities of the destination country. We estimate the value to be between 25-40% of the amount paid for the item(s) ordered. The carrier will contact you directly requesting payment upon your order's arrival through customs, Apiece Apart is not responsible for these charges.
 
 
RETURN POLICY
If you are not completely satisfied with your Apiece Apart purchase, we will gladly accept it back for an exchange or a refund.
 
Domestic and International orders are eligible for return at the expense of the sender.
 
Returns are accepted for eligible items within 30 days of order date. We will accept returns (except on final sale items) on merchandise that are unworn, unwashed, with the tags intact.
 
FINAL SALE items cannot be returned or exchanged.
 
Apiece Apart reserves the right to refuse a return if the merchandise does not meet the return policy requirements.
 
 
RETURN ONLINE ORDERS BY MAIL
We include a FedEx return label in every package. Return shipping will incur a $9.00 fee, which will be deducted from your refund. We require that all merchandise be returned within 30 days of your order date.
 
If you choose to return via another carrier, please ensure to use a service with tracking capability.
 
Attach the FedEx label to the exterior of your returns package, drop your package at the nearest FedEx location.
 
Exchanges/Refunds are processed within 7-10 business days of receiving the merchandise. We will notify you via email once your return has been processed. Refunds will be credited to the original payment method used to purchase.
 
We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.
 
Apiece Apart is not responsible for the refund any import tax/duty (apart from New York State Sales Tax) that your order may have incurred for returned items. Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the US.
 
If you received a damaged or defective product, or, the item that you received was not what you ordered, please contact customer care immediately at [email protected] or call (646) 455 0346 and have your order number ready.
 
 
INTERNATIONAL RETURNS
International orders are eligible for return at the expense of the sender.  We recommend to use an insured service with tracking capability.
 
Mail to the address below:
 
APIECE APART RETURNS
Bergen Logistics
5903 West Side Avenue
North Bergen, NJ 07047
USA
 
 
EXCHANGES
For fast delivery and to ensure that the item you want is in stock, we suggest to place a new order and return the original order for refund.
 
For assistance or if you have questions, please email [email protected]
 
Apiece Apart will gladly accept all merchandise returned within 30 days of your order date.
 
 
SALE PRICE ADJUSTMENT POLICY
Apiece Apart will offer a one-time price adjustment on full-price merchandise within 7 days of purchase. Items not purchased at full price are ineligible for price adjustments. Please note that the exact style and size of an item must be available when a request is made. Refunds will be credited to the original form of payment. 
 
 
QUESTIONS
For assistance with ordering or questions please email [email protected].
 
Customer care hours
Monday-Friday 10am-6pm EST
 
To contact our Soho store please email [email protected] or call (646) 455 0346.
 
Store hours
Monday-Saturday 11am-7pm EST
Sunday 12pm-6pm EST